Help, my Attendees/Speakers are saying they can't get into the event!

If your attendees are having trouble entering an event you can utilize Welcome's One-Click Link to get them into the event easily. We have a full walkthrough on One-Click Links here.

Video tutorial:

• Go to the Event Dashboard.
• Go to the attendee section or speaker section.
• Find the user:
• If they aren't in there you can create an account for them. Just make sure to double-check if the person is who they say they are. You wouldn't want to accidentally allow someone into the event who shouldn't be there.
• Go to the right-hand side where it says "Actions" and click on the three dots.

• Click "Send One-Click Registration".
• Tell the user to check spam/junk folders just in case.

Still need help?

If none of the solutions work above and you're still experiencing issues, feel free to contact support@experiencewelcome.com or click Help at the bottom right corner of the screen.

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