Table of Contents

The first step in ensuring you have a good experience on Welcome is to use our compatibility checker to spot any potential issues prior to joining the event. This checker will spot any potential issues for you to sort out before joining the event.

• Registration
• Event Navigation
• The Stage
• Interaction Panel
• Profile
• Lounges and Breakout Rooms

Registration:

The event producers will share a link with you for the event, along with the date and time. From there you will need to register. Here are the options you have.

Using Single Sign-on with Gmail, LinkedIn, or Outlook

Using our passwordless login

Please note the link in the email is only active for 30 mins and one-time use.

Using email with a password

Please note that you will be locked out for a 15 minute period if you input your password incorrectly 10 times.

Still having trouble?

If you are having trouble registering for an event, you can ask the event producers to send you a "one-click registration link" that bypasses the need to create an account or go through this flow.

Event Navigation

Entering an event:

Navigating the Event

The Stage

This is where the bulk of the event will be unless it is a multi-track or stage event (in these cases you will have to navigate to other stages using the hamburger menu on the top left). Here you will be able to navigate to other areas of the event, adjust stage volume, and make the event go to full screen.

• Volume slider - Located at the bottom left
• Full Screen - Located at the bottom right
• Closed Caption - If the event has this enabled, CC button is at the bottom left near the volume slider

Interaction Panel

Chat

Primary interaction panel to engage with other event participants.

• Public Chat - Where you can interact with other attendees and engage with the speakers
• Don't forget to use emojis and /giphy [text] to create some fun.

• DMs (Direct Messages) - Allow you to send other attendees DMs for private conversations.
• You can also request 1:1 video calls with other attendees. For greater detail check out our 1:1 Call Guide.

• Help Chat - Think of this as reaching out to the event staff/producers directly for help with technical issues during the event.
• You can also click on your profile image at the top right-hand corner and click "Contact Support".

Q&A

Where you can ask questions for the speakers or producers to answer. You can also see other people's questions and upvote them.

• Raise Hand - This is a feature where you can alert the producers of the event to put you on stage to ask your question on video in front of the audience. In other words, raising your hand tells the producers that you want to go on stage.
• The event producers can simply choose not to acknowledge your raised hand.
• You can also just ask your questions in text form in the Q&A.
• To go on stage you must have both a working camera and microphone. Please make sure your permissions are set correctly as well.

Polls

Event organizers and speakers are able to put up polls for you to vote on. This tab will reveal all the active polls that you may participate in and the results of previous ones. These polls can also be put on the main stage where you will also be able to vote.

Profile

At the top right corner of the screen, you will see your profile button with an agenda button to the left of it.

• Profile - Clicking on this button will reveal a drop-down with a few options.
• Profile - this allows you to modify your profile fields such as name, role, company, and you can upload a profile image.
• Contact Support - Takes you to Welcome help desk to submit a support ticket.
• Log out - logs you out of Welcome.
• Agenda - Toggles a panel of the event's agenda. You can expand and close the description for the different sessions throughout the day
• If you are attending a multi-track event you will see a drop-down that allows you to switch the agendas for the different tracks and also includes a button that will take you to those tracks.

Lounges and Breakout Rooms

• Note that you will not be able to use these without a working camera and microphone.
• Here is a tutorial on how to troubleshoot camera/microphone issues.
• Depending on your event, lounges and/or breakout rooms might not be available.
• If the producers have set up and enabled these features, they may also include a photobooth you can join with other attendees. The pictures you take will be saved directly to your device so don't forget to share them in the chat with others.

Lounges - A casual place for attendees to hang out with each other. If it's enabled, lounges also allow for you to watch instead of joining on camera.

Breakout Rooms - Think of these as a more structured way to breakup attendees into smaller groups for live on-camera discussions. You will not be able to choose your breakout as these are assigned by the producers.

Still need help?

If none of the solutions work above and you're still experiencing issues, feel free to contact support@experiencewelcome.com or click Help at the bottom right corner of the screen.

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